Refund policy

Defective goods / Damaged shipping

 In case of defective goods

  • they can be returned to Diwineology within 14 days from the delivery.

  • Shipping and packing charges for the return of the delivered parcel are to be paid by the customer.

  • The defective goods will be replaced and sent back or else refunded (in case they are sold out) at the expenses of Diwineology.

 

In case of damaged shippment

If you receive parcels from Diwineology visibly damaged by courier, (packing broken or visibly stained by the leakage of wine) can do as follows: return the damaged parcel to the sender signing the dispatch note "With Reserve".

In cases where the product broken is out of stock, you will be contacted for a possible replacement. If you will not find in our catalogue no product in replacement, then Diwineology will return you the sums paid.
The shipping cost of the return and restitution will be borne entirely by our company.

 

Return policy for defective wines

Defective wines are such wines that do not meet the producer’s quality standards. This comprises the following defects (non-exhaustive list): the wine is off or corked, the bottle leaks or the label has been destroyed during transport.  

Defective wines, if available, will be replaced without any extra cost for the customer. If not available, we will give you a full refund.

Please inform Diwineology per e-mail luka@diwineology.com of the fact that one or more of the bottles you have received are defective. Please include in the e-mail: order number, delivery address and a description of the problem for every bottle/ product.
Than please send us the cork back via envelope.

As soon as we have received the cork, it will be evaluated and in case we deem it defective, we will straight away send you the same wine of the same vintage if available. If not available, we will offer you a full refund. 

This procedure is relatively uncomplicated and free of any additional charges for the customer.  

In case of a legal dispute, the bottles will remain in the possession of Diwineology, where they can be evaluated by authorised experts. In this case, we will charge the client with the shipping costs. 

Cancellation policy

Right to cancel You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us at Diwineology, Luika Ocvirk s.p., Topol pri Medvodah 12e, 1214 Medvode, Slovenia, +38631823539, luka@diwineology.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Terms of Right to Cancel

  • the European regulation commonly known as the Right to Cancel states that this right may be exercised only by consumers excluding purchases made by retailers or by those who in any capacity purchase for resale to third parties.

  • shipping costs will be borne by the customer

  • on its arrival in our warehouse, the goods will be examined to assess possible damage or tampering (the integrity of the asset returns is an essential condition for exercising the Right to Cancel). We therefore recommend extreme caution in preparing the package, for example using the original packaging

  • to exercise that right you need to send us a communication within 14 days from the receipt of goods ordered and send the goods back within further 30 days

Return steps

Send an e-mail to luka@diwineology.com containing the statement you want to exercise their Right of to Cancel, indicating all the data requested:

  • internal order number and order date

  • invoice number

  • products list subject of withdrawal

  • your IBAN for the bank-transfer

Then you have to wait a communication from our Customer Service, authorizing the return.
Upon receipt of such communication must return the goods within a further 15 days to:

Diwineology, Luka Ocvirk s.p.
Topol pri Medvodah 12e
1215 Medvode
Slovenia

Time for reimbursement

Diwineology will reimburse the customer within 14 working days from receipt of goods.
We reimburse to Customer the value of the goods shown in the invoice. In the above amount does not include shipping costs. This is in accordance with Article. 5, paragraph 6, Legislative Decree No 185, 22/05/1999