Terms of service

GENERAL TERMS AND CONDITIONS

General terms and conditions (“terms and conditions”) of online store www.diwineology.com have been set forth pursuant to Slovenia’s Consumer Protection Act, guidelines and recommendations provided by the Chamber of Commerce and Industry of Slovenia and international e-commerce code of conduct.

By using the www.diwineology.com  website, users and buyers acknowledge and agree to these terms and conditions.

1. PROVIDER’S DATA

Online marketing and advertising is conducted by DIwineology, Luka Ocvirk s.p., Topol pri Medvodah 12e, 1215 Medvode (“ Diwineology, Luka Ocvirk s.p. or provider”).

Diwineology, Luka Ocvirk s.p. is registered in the court register administered by the Ljubljana District Court under file Nr. 2021/1111. Diwineology, Luka Ocvirk s.p. is subjected for VAT (ID for VAT: SI67547966).

Diwineology is a trademark brand under Diwineology, Luka Ocvirk s.p.

2. ACCESIBILITY OF INFORMATION

Provider undertakes to always provide the following information to its buyers:

  • identity of the company (i.e. name and registered office, Court registry file Nr.)

  • contact information which enables quick and efficient communication (e-mail, phone number)

  • essential characteristics of goods or services

  • availability of products (any product offered on the website is presumably available within a reasonable time)

  • terms and conditions of delivery of the product (manner, location and time frame of delivery)

  • all prices shall be transparent and unambiguously determined; additionally the provider shall elaborate whether taxes and shipping costs are included

  • method of payment and delivery

  • a withdrawal period within which the buyer may exercise the right of rescission of the contract and terms and conditions thereof; provider shall also disclose additional costs concerning the return of the products

3. PURCHASING

The buyer is solely responsible for providing accuracy of all the data communicated by the buyer within the purchasing process. Provider shall not be held liable for any errors or omissions that may lie with the buyer regarding accuracy of the data communicated by the buyer.   

After completion of the purchase order, buyer shall be sent a message via buyer’s e-mail containing a purchase contract (receipt). Purchase contract (receipt) concluded is stored on provider’s server and permanently accessible to buyer in his user domain.